Have you ever wondered why "provoke" is one of our five words? What exactly are we trying to provoke? In what ways are we trying to be provocative?
I am so glad you asked.
We are in the business of being provocative. Sometimes simply in the interest of creating a stir, yes. But more often we are trying to provoke connections between brands and consumers. The reason we say "provoke" is that much, much more often than not people simply aren't waiting around to be "informed" about a brand's products, goods or services. It would certainly make life easier if they were (but maybe less interesting and less profitable for us).
No, unfortunately it's not that easy. We need to earn consumers' permission to inform them. We must entertain and engage them (provoke a reaction, a response, a reason to give a shit) in order to gain the right to inform them. They must be PROVOKED. Once we have gained permission to inform consumers we need to keep doing so in entertaining and engaging ways. We need to keep the conversation interesting. You've certainly heard the old saw, "people don't read advertising they read what interests them and sometimes that's an ad." Never more true than now. But even more than being entertaining or engaging for the sake of informing we MUST provoke irrational connections to brands.
Why "irrational?" Because people simply don't make decisions about what brand of car to drive or shoes to wear, insurance to use or paint to paint with (or whom to marry for that matter) based on "rational" thinking. Human beings make decisions based on emotion. All decisions. Quite often those decisions are quickly buttressed by "rational" thoughts - it's safe, it's less costly, it's close to where I live, it has a new technology. But those things are used simply to support their desires.
So provoke irrational connections. Make them love. Surprise and delight them as Becky Minervino would say. Enrapture them, tickle them, excite them, make them cry. Entertain and engage. MAKE THEM FEEL SOMETHING! Think about that when you are doing work. Do you FEEL anything? Poked in the funny bone, punctured in the heart, stimulated in the cerebral cortex? If you don't, why would anyone else?
Let's Make 2011 The Year of Provocation.