Flying across country this week I looked across the aisle and sitting there was one of my heroes, author and consultant Jim Collins, the guy who wrote Good to Great: Why some companies make the leap and others don't.
As we were getting off, I thanked him for the insight I've gained from his work, and told him that I could think of three things he's said that are part of why we are 50% bigger today than we were a year ago, despite the economy.
Even though he was impressed by our performance, I didn't bother him with what the three things are. But worth sharing here:
The right people on the bus; the people on the bus in the right seats. We've always taken hiring seriously. But Jim is great at reminding you that great companies are little more than collections of great people, that even great people don't deliver their best if they aren't in the right roles, and that if you get the right people in the right roles, you can let them fly. When you have someone who needs a lot of managing, you probably have the wrong person in the wrong seat.
Great companies manage to grow even during bad times. Lots of companies perform well on a rising tide. Great companies do as well or better when times are tough.
Good is the enemy of great. It's worth quoting a whole paragraph of what he has to say on this topic:
Good is the mortal enemy of great.
And if you think about it, it's one of the main reasons why we have so few things that become truly great.
We by and large do not have great schools. Why? Because we have good schools.
We by and large do not have great government, because we have good government and it works pretty well.
Most companies will never become great because most are really quite good. And therein lies much of their problem.
And the truth be told in this great society of abundance that is the modern world, that most people will wake up at the end of their lives and need to look back and accept the horrifying truth that they did not have a great life, because it is oh so easy to settle for a good life.
Good is the enemy of great.